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Mid-level metro role with generalist customer-operations skills, driving high candidate competition.
Skills in billing, order management, and AR are transferable across industries but favor SaaS/IoT experience.
Explicit 2–5 year requirement plus mandatory cross-functional and reconciliation skills create moderate shortlisting strictness.
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Own end-to-end operational execution for a portfolio of strategic customers, including billing, order management, service activation, and post-sale service operations.
Serve as the primary escalation contact for operational issues impacting customer experience and revenue, collaborating with Finance, Order Management, Logistics, and Technical Support.
Drive improvements to reduce open accounts receivable, resolve billing disputes, accelerate revenue recognition, and support customer retention.
2–5 years experience in Customer Success Operations, Billing Operations, Order Management, Revenue Operations or related operational role.
Experience collaborating cross-functionally with Finance, Order Management, Logistics, Customer Success, and Technical Support.
Proficiency in Microsoft Excel and reporting tools; experience with CRM and billing platforms, Salesforce preferred.
Role based onsite in Hyderabad; specific notice period not mentioned.
Strong operational ownership with ability to manage complex, end-to-end transactional workflows.
Analytical mindset with advanced reconciliation skills and ability to leverage AI-enabled tools for process improvements.
Experienced in supporting strategic customer success initiatives through cross-functional partnerships and operational problem solving.