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Remote, mid-level generalist systems role with common Azure/Windows/SQL skillset increases applicant density.
Core Azure, Windows server, SQL, and scripting skills are transferable, though EHR experience adds domain specificity.
Explicit 3–5 years plus required Azure, Windows Server, SQL, and PowerShell skills raise shortlisting rigidity.
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Own technical support and operational stability of Altera EHR solutions by managing Windows Servers, MS SQL, Azure Cloud, and networking components.
Develop and execute PowerShell scripts, perform root cause analysis, and maintain detailed runbooks to ensure operational efficiency and meet organizational utilization targets.
Collaborate with product support and development teams to triage application bugs and manage client relationships through transparent communication and tailored solutions.
3–5 years of experience in technical support, software upgrades, deployments, or related domains.
Proven expertise in SQL and database management.
Bachelor’s degree in engineering, Computer Science, or related field preferred; equivalent experience or certifications accepted.
Flexibility to work in shifts, including after-hours and on-call support; occasional travel to client sites.
Experience supporting Healthcare IT systems, especially clinical acute/ancillary products, indicating domain familiarity.
Strong client-facing skills demonstrated by managing critical and complex environments and maintaining professionalism.
Technically proficient in server administration, cloud computing, and troubleshooting with a focus on operational reliability and collaborative issue resolution.