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Remote and generalist production-support role attracts moderate applicant competition.
High — trading, reconciliation, custodial and regulatory workflows strongly favor finance-domain experience.
Moderate due to many mandatory operational, control, and domain-specific skills but no explicit years requirement.
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Monitor and support business-critical trading applications to ensure service continuity and meet service-level objectives.
Investigate and troubleshoot application, data, integration, and infrastructure issues using SQL, logs, and monitoring tools.
Coordinate incident management, communicate status to stakeholders, and support root-cause analysis and problem resolution.
Experience in production support and incident management for trading or financial services applications.
Proficiency in SQL for data analysis and trade reconciliation.
Understanding of operational risk, data privacy, change governance, and financial regulatory requirements.
Work Experience Required: Not explicitly mentioned in the JD
Operates effectively in high-pressure, time-sensitive trading support environments with multiple concurrent incidents.
Experienced in coordinating across stakeholders including traders, investment teams, technology, and external vendors.
Skilled in automating support tasks and continuous process improvements within financial services operations.