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Tier-1 brand, metro location, mid-level generalist infrastructure role attracts many qualified applicants.
Core IT infrastructure and end-user support skills are highly transferable across industries.
Explicit 3–5 years requirement and specific desktop/server/cloud skills required, but no mandatory certifications.
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Manage and support enterprise IT infrastructure including desktops, servers, networks, and core applications like email, DNS, and communication systems.
Implement, maintain, and update hardware and software assets across physical and virtual environments, supporting technologies like Adobe, Java, Microsoft, and AV systems.
Diagnose and resolve technical issues efficiently using JIRA while coordinating hardware moves with facilities management.
Bachelor’s degree in IT or related field (B.Sc IT or similar).
3 to 5 years of relevant work experience in IT operations or support roles.
Proficiency with Windows and Mac operating systems; Linux experience is a plus.
Experience using issue tracking systems such as JIRA.
Experienced in managing enterprise-level IT infrastructure in both physical and virtual environments with core knowledge of desktop and network systems.
Able to independently prioritize, troubleshoot, and resolve complex technical problems under pressure in a fast-paced environment.
Familiar with deployment and updates of enterprise software and hardware, including audio-visual technology support.