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Strong Tier-1 brand but niche Blue Yonder support and seniority produce medium competition.
Role requires Blue Yonder and supply-chain support expertise, limiting cross-industry transferability.
Explicit 8-10 years and platform-specific production support experience enforce strict filtering.
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Lead and manage the L1 support team for Blue Yonder production support, ensuring workload allocation, performance monitoring, and support process execution.
Own end-to-end incident management including triage, escalation, resolution within SLAs, and cross-team coordination to maintain operational stability and data accuracy.
Oversee production governance through regular incident review meetings, incident reporting, and driving continuous improvement via root cause analysis and prevention actions.
8-10 years of experience leading production support or operations teams for enterprise or SaaS platforms.
Undergraduate degree in Computer Science/Engineering or related field.
Experience with incident management, escalation procedures, SLA adherence, and managing data-related issues across multiple systems and integrations.
Role is onsite at HPE office as stipulated; strong stakeholder management and communication skills required.
Experienced in managing support operations in a complex, global multi-partner environment involving business-critical production systems.
Data-driven and execution-focused leader with the ability to deliver clear executive-level reporting and drive measurable improvements in incident resolution and SLA adherence.
Familiarity with supply chain execution processes, API/EDI/message-based integrations, and problem management to effectively lead teams under pressure and ensure data quality.