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Entry-level graduate role in a metro with a generic engineer title and unspecified experience attracts many applicants.
Role requires telecom-specific SIM/eSIM and GSMA/ETSI standards, making skills minimally transferable across industries.
Specialized telecom SIM/eSIM standards knowledge and mandatory technical skills increase filtering stringency.
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Serve as the technical interface for SIM/eSIM solution issues between internal teams and external partners.
Lead technical troubleshooting and resolution of complex network issues including eSIM provisioning and profile management.
Manage daily support tickets, provide field issue resolution, and deliver customer training and knowledge base development.
Degree in Engineering or Computer Science.
Knowledge of SIM/USIM standards and telecom network functionality (2G/3G/4G/5G core networks).
Experience with embedded systems and smart card technologies including ETSI and GSMA standards (SGP.22, SGP.32).
Work Experience Required: Experience in a similar customer-focused technical support or engineering role.
Experienced in handling cross-functional collaboration involving sales, product teams, and field application engineers.
Familiar with software development lifecycle, quality assurance, version control (Git), and ticketing systems (Jira, FreshService).
Capable of detailed technical troubleshooting and providing swift resolutions under pressure in a customer-centric environment.