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Tier-1 brand, metro location and generalist DevOps platform role make candidate density high.
Core DevOps skills transfer across industries, though fintech and regulated experience increases fit sensitivity.
Explicit 8–15 years plus mandatory Kubernetes, observability and customer-facing experience enforce strict screening.
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Own end-to-end troubleshooting and resolution of complex production issues across application, platform, and infrastructure layers for an AI-enabled banking platform.
Interact directly with enterprise customers to diagnose and resolve incidents in real time, focusing on speed, accuracy, and trust during critical outages.
Improve and maintain observability tools, runbooks, and support processes, collaborating with engineering and product teams to enhance platform reliability.
8 to 15 years of hands-on experience troubleshooting production or customer-facing systems.
Strong practical experience with Kubernetes and containerized environments.
Proven expertise in interpreting logs, metrics, traces, and alerts across distributed systems.
Work Experience Required: 8 to 15 years; Must have customer-facing technical support or escalation experience.
Experienced in complex cloud and hybrid environments, with a solid understanding of Linux, networking, APIs, and service architectures.
Skilled at customer engagement during high-pressure incident resolution, capable of clear communication with technical and non-technical stakeholders.
Familiarity with AI tools or large language model integration within technical workflows enhances problem detection and remediation effectiveness.