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High — common SaaS renewals role with remote and generalist title attracts many qualified applicants.
Medium — SaaS renewal and account management skills transfer well within subscription software but less to unrelated industries.
Medium — requires specific SaaS renewals, CRM and negotiation experience but no explicit years requirement.
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Own the full renewal cycle for a high-volume customer portfolio, achieving targets for renewal rate, Gross Revenue Retention (GRR), churn reduction, and net revenue retention (NRR).
Identify and mitigate risks early by monitoring account health signals and executing targeted interventions to retain at-risk accounts.
Drive growth by identifying upsell and cross-sell opportunities, maintaining a high-velocity sales pipeline, and collaborating cross-functionally to enhance customer engagement and satisfaction.
Experience in SaaS renewals, account management, or customer-facing roles with proven track record in retention and expansion targets.
Strong negotiation and objection-handling skills, including experience engaging with procurement and senior decision-makers.
Proficiency with CRM platforms (e.g., Salesforce) and sales tools (e.g., Gong, Gainsight) to manage large portfolios using data-driven strategies.
Work Experience Required: Not explicitly mentioned in the JD.
Data-driven operator who effectively segments and prioritizes accounts by health, risk, and potential with disciplined process and pipeline management.
Experienced in cross-functional collaboration to drive customer success, support, product adoption, and marketing engagement.
Comfortable managing large portfolios with tech-touch strategies and using AI tools to enhance efficiency and decision-making.