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Tier-1 brand, metro location, mid-level generalist role, and common managed-services skills raise applicant competition.
Security operations skills are fairly transferable across industries but managed-services client context adds some domain specificity.
Requires managed-services security experience and ticketing tool knowledge but no strict certifications or years specified.
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Maintain operational security infrastructure by monitoring, identifying, investigating, and resolving technical incidents in compliance with SLAs.
Manage client requests and tickets including logging incidents, escalation handling (supporting L1 engineers), and updating resolution actions.
Execute approved changes and collaborate with automation teams to optimize and automate routine tasks and contribute to change management and trend analysis reports.
Experience with managed security services infrastructure and proficiency in ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
Workplace type: On-site.
Work Experience Required: Not explicitly mentioned in the JD.
Demonstrates strong operational focus in security incident handling and change management within managed service environments.
Proficient at coordinating across diverse teams and cultures with strong communication and client engagement skills.
Adaptable to dynamic, high pressure conditions with readiness to work extended hours when necessary.