Back
Tier-1 brand, metro location, common security L2 role, and broad skillset increase candidate competition.
Medium: security operations skills transfer across employers but require domain-specific SOC and monitoring experience.
Moderate due to managed-security and ServiceNow requirements but absent strict years or mandatory certifications.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Monitor, identify, investigate, and resolve technical incidents related to clients' security infrastructure ensuring operational continuity.
Manage client requests/tickets within agreed SLAs, including second-level support escalation and effective communication with teams and clients.
Execute approved changes responsibly, collaborate with automation teams to optimize and automate tasks, and contribute to incident audit and trend analysis reports.
Experience handling managed security services and familiarity with ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
Workplace type: On-site.
Work Experience Required: Not explicitly mentioned in the JD.
Demonstrates strong planning and communication skills suitable for culturally diverse environments and client-facing roles.
Capable of multitasking and adapting to changing conditions, with a client-focused mindset and resilience under pressure.
Experienced in collaborating with cross-functional teams, including automation and shift handover processes, indicative of a process-driven and collaborative operating style.