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Tier-1 employer and metro location increase applicant density, but seniority and niche transition expertise limit applicants.
Transition management skills transfer across industries, but preferred BPO/oil-and-gas experience raises domain specificity.
Explicit 15+ years requirement and mandatory PMP/Prince2 certifications make screening highly stringent.
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Accountable for successful delivery of multiple and complex transition projects end-to-end within C&P BTC, ensuring timelines, budgets, and business/technical requirements are met.
Lead and manage teams of Transition Managers and Analysts, overseeing transition governance, risk mitigation, and stakeholder alignment across functions and geographies.
Drive continuous improvement and change management efforts through documentation, retrospectives, and adoption of AI tools to enhance transition efficiency and business outcomes.
Bachelor’s Degree or MBA from a recognized institute.
Certified or trained in PMP, Prince2, APM, or equivalent project/transition management standards.
15+ years total experience with 7–10 years in relevant transition management, preferably in BPO transitions within Finance, Customer Service, Retail Operations, Asset Management, Data, or Oil & Gas industry.
Experience managing multiple teams and complex projects across geographies; advanced proficiency in MS Office (Microsoft Project, PowerPoint, Excel).
Experienced in managing complex, parallel transition projects within a global shared services or BPO environment, with demonstrated stakeholder management skills across multiple levels.
Capabilities in both people management and process governance, maintaining rigorous compliance with transition methodologies and program governance standards.
Comfortable working in fast-paced, high-demand delivery contexts, leveraging digital tools, Agile, change management, and vendor/third-party coordination to meet commercial and operational outcomes.