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Mid-level, generalist HR operations role with common tools at a known employer increases candidate competition.
HR operations skills are transferable across industries but domain-specific systems and processes require HR experience.
Explicit 4–6 year requirement plus mandatory ServiceNow/Workday and HR operations skills enforces moderate screening.
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Support end-to-end HR operational processes including recruitment, onboarding, offboarding, and employee lifecycle activities to ensure smooth execution and service delivery.
Maintain and update employee records with high accuracy and ensure compliance with internal HR policies and procedures.
Coordinate with internal stakeholders and assist in handling HR enquiries, while supporting continuous improvement initiatives in HR operations.
Bachelor’s degree in Human Resources, Business Administration, or related field.
4 to 6 years of experience with case management tools (ServiceNow preferred) and client support.
Prior experience in HR operations, HR shared services, or HR administration preferred.
Flexibility to work in rotational shifts as required.
Experienced in managing HR operational processes with a strong understanding of employee lifecycle management.
Detail-oriented with strong compliance focus and ability to manage multiple tasks in a fast-paced environment.
Proficient with HR systems like ServiceNow and Workday, and open to using AI tools to enhance operational efficiency.