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Strong global employer and common entry-level sales-operations title increases candidate competition moderately.
Core sales operations and shared-services skills (CRM, order management, helpdesk) are highly transferable across industries.
Explicit 0-2 years requirement plus mandatory fixed Wed–Sun schedule and degree make screening moderately strict.
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Provide frontline operational support for Capital Equipment processes across APAC markets as first point of contact for stakeholder inquiries and case management.
Manage helpdesk requests by triaging, resolving routine issues, coordinating with Commercial, Finance, Supply Chain, and Sales Operations teams, and ensuring SLA adherence.
Maintain accurate documentation, perform transaction processing, monitor cases to closure, and contribute to SOP updates and continuous improvement initiatives.
Bachelor’s degree in Business, Commerce, Finance, Supply Chain, Engineering, Life Sciences, or related discipline.
0-2 years of experience in Customer Service, Operations, Helpdesk, Shared Services, Order Management, or Sales Operations.
Fluent English communication skills, verbal and written.
Mandatory fixed work schedule: Wednesday to Sunday, with Monday and Tuesday off; Saturday and Sunday are regular working days.
Experience or exposure to shared service center or operational support environment with understanding of service delivery standards.
Familiarity with ERP, CRM, or ticketing systems such as SAP, Oracle, Salesforce, or ServiceNow, ideally supporting APAC stakeholders or working in a regional/global service delivery model.
Comfortable managing multiple requests with high attention to detail, ownership, and following defined processes within SLA and quality standards.