Back
Metro location and broad cloud+ITSM skillset increase competition, but seniority and niche responsibilities moderate density.
Core cloud and ITSM skills are transferable, but HES/MDM product knowledge and APAC customer experience increase domain specificity.
Explicit 11–15 years requirement plus mandatory cloud, ITIL, ServiceNow and leadership makes shortlisting strict.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Manage end-to-end technical operations and service delivery for APAC customer environments, including cloud and infrastructure management (Azure/GCP).
Own ITIL processes and governance such as incident, change, configuration, and availability management, ensuring operational discipline and SLA adherence.
Lead customer communication, escalation, defect management, and reporting to drive service quality and continuous improvement.
11–15 years in customer operations/service delivery, with 5+ years in technical operations or ITSM leadership roles.
Relevant tertiary degree such as B.E, B.Tech, M.E, or M.Tech.
Strong experience with cloud platforms Azure and GCP, ITIL framework, and ServiceNow ITSM.
Workplace location: Noida, UP, India; Hybrid working model.
Experienced managing global and APAC technical operations teams with cross-functional collaboration skills.
Strong operational governance mindset with proven capabilities in incident, change, and problem management.
Data-driven decision maker with deep expertise in cloud infrastructure and enterprise service delivery for large customer environments.