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Mid-level, generalist BI/support role in Bangalore with common title increases candidate competition.
BI and workforce-management skills transfer across industries, but support-operations expertise raises domain specificity.
Explicit 5+ years, required support-domain experience, and mandatory BI/SQL/tool skills create high screening strictness.
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Deliver real-time business insights and performance analytics to support global support leadership and operational excellence.
Lead workforce planning including forecasting, capacity modeling, scheduling, and resource optimization to meet support objectives and SLA adherence.
Own contact center applications and operational processes, driving improvements in reporting automation, data quality, and operational efficiency.
5+ years experience in business operations, analytics, reporting, or operational strategy.
4+ years experience supporting post-sales organizations such as Technical Support, Customer Experience, or Customer Success.
Strong proficiency with Business Intelligence tools like Power BI and Tableau, and advanced data analysis skills with Excel, SQL, or equivalent.
Work Experience Required: 5+ years in relevant support operations roles.
Experience working in or supporting global technical support or customer service organizations with exposure to contact/call center operations.
Proven ability to translate data analytics into actionable business insights influencing strategic decisions and operational improvement.
Operating style involves managing cross-functional transformation initiatives, partnering closely with support leadership and IT teams to drive measurable operational outcomes.