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Metro mid-level role with some brand recognition but niche ServiceNow specialization reduces applicant density.
Highly platform-specific ServiceNow ITOM testing requires specialized experience, limiting cross-industry transferability.
Multiple mandatory ServiceNow ITOM skills, 5+ years experience, SQL and tooling requirements make filters strict.
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Own end-to-end functional, integration, regression, and system testing for ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and CMDB.
Validate CMDB data quality, reconciliation, CI relationships, and data integrity using backend queries such as SQL.
Manage defect tracking and collaborate across development, platform, and business teams to ensure quality delivery of ServiceNow ITOM solutions.
Minimum 5 years of experience in ServiceNow Testing focusing on ITOM modules.
Proficiency in SQL or equivalent query languages for backend data validation.
Experience with test management and defect tracking tools like Jira, HP ALM, or Azure DevOps.
Notice period and educational qualifications: Not explicitly mentioned in the JD.
Experienced in complex ServiceNow ITOM module testing with strong knowledge of CI classes, relationship models, and integrations.
Comfortable working across cross-functional teams, indicating collaboration in a multi-stakeholder environment.
Familiar with ITIL/ITSM concepts and enterprise monitoring tools integrated with ServiceNow for end-to-end test scenarios.