Back
Large fintech brand plus senior generalist devops role yields moderate candidate competition.
Strong platform/Kubernetes and regulated fintech context moderately limits cross-industry transferability.
Explicit 8–15 years and mandatory Kubernetes, observability, and customer-facing production support raises shortlisting strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own the diagnosis, troubleshooting, and resolution of complex production issues across application, platform, and infrastructure layers for an AI-enabled banking platform.
Engage directly with enterprise customers to manage critical incidents, ensuring rapid and accurate root cause analysis and communication to diverse stakeholders.
Leverage observability tools and AI-driven insights to monitor system health, improve support processes, and collaborate with engineering teams for platform reliability enhancements.
8 to 15 years of hands-on experience troubleshooting production/customer-facing systems.
Practical experience with Kubernetes and containerized environments.
Proven ability to analyze logs, metrics, traces, and alerts across distributed systems and clear communication skills for technical and non-technical stakeholders.
Experience in a customer-facing technical support or escalation role; knowledge of Linux, networking fundamentals, APIs, and service architectures.
Experienced in supporting SaaS platforms or regulated fintech/banking environments, preferably with cloud platforms like AWS, Azure, or Google Cloud.
Strong technical troubleshooting skills complemented by a structured, analytical approach and the ability to use AI tools or large language models in workflows.
Comfortable working 24/7 rotational shifts and collaborating across technical and product teams to drive long-term improvements in platform reliability.