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Mid-level metro on-site role with a generalist shift-manager title increases candidate competition.
Requires specific NOC/SOC, ITIL and regulated PCI/ISO experience, limiting cross-industry transferability.
Explicit years, mandated NOC/SOC/ITIL experience and managerial requirements create strict screening filters.
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Supervise Tier 1 and Tier 2 staff across NOC, SOC, and Service Desk during assigned 24x7 shift; act as technical and operational command authority.
Manage incident triage, ticket assignments, escalations, and shift handovers ensuring situational awareness and compliance with ITIL 4, ISO/IEC 27001:2022, and PCI DSS v4.0.1 standards.
Coordinate escalation for high-severity incidents (SEV 0/1), monitor service desk queues, adjust staffing in real time, and produce shift-level operational metrics and compliance documentation.
Must be able to work on-site at Cubic Hyderabad, Aparna Plaza, on 24x7 rotating shifts including nights, weekends, and public holidays.
Bachelor's degree in Computer Science, Engineering, Information Systems, or Business Administration with relevant IT experience.
Minimum 5-8 years related experience including at least 5 years in Tier 1-3 operations environment (NOC/SOC/Service Desk) and 3 years managing shift workers.
Proven experience applying ITIL 4 Incident Management practices and making real-time severity classification and escalation decisions.
Experienced leader skilled in shift-level command integrating cross-functional operational teams (NOC, SOC, Service Desk) in a regulated 24x7 technology environment.
Detail-oriented with operating style focused on compliance with ITIL 4, ISO/IEC 27001, and PCI DSS frameworks while managing real-time incident response and evidence continuity.
Comfortable working under operational pressure to maintain SLA adherence and coordinating across multiple geographic time zones in a globally distributed shift model.