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Remote nationwide, metro location, mid-level generalist role creates high applicant competition.
Skills like AutoSys, UNIX, and SQL transfer across industries but finance-specific processing raises moderate domain bias.
Explicit multi-year tool and production-support requirements drive high shortlisting strictness.
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Provide production support and automation for financial services back-end applications, ensuring compliance with regulatory and client SLAs.
Diagnose root causes of system application issues, perform technical triage, and implement resolutions within agreed SLAs.
Manage scheduling, monitoring, and execution of back-end processes using CA Workload Automation (AutoSys), including incident escalation and continuous improvement initiatives.
Bachelor’s Degree in Computer Science or related field (Information Systems, Mathematics, Software Engineering).
Minimum 4 years experience supporting back-end transactional processing systems.
At least 3 years experience configuring and monitoring programs in workforce automation tools (e.g., AutoSys).
At least 3 years experience in technical support of enterprise software systems in customer-facing roles.
Experienced in technical troubleshooting of back-end financial transaction systems and automation tools with strong root cause analysis skills.
Ability to independently manage production support operations with moderate decision-making latitude and coordinate with development teams, including cross-location collaboration.
Comfortable working in dynamic environments requiring schedule flexibility to ensure production continuity and proactive communication of risks and issues.