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Tier‑1 bank, mid-level generalist role with broad toolset increases candidate density.
Core incident management skills are transferable, but financial services and regulated experience increases domain specificity.
Explicit 4+ years requirement and incident management experience create moderate shortlisting filters.
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Lead and coordinate major incident management including acting as primary incident commander and facilitating incident bridge calls to drive timely recovery.
Assess incident severity, coordinate cross-functional teams (applications, infrastructure, vendors) for rapid resolution and maintain real-time incident documentation and communication to senior leadership.
Lead post-major incident reviews and collaborate with Problem Management to ensure corrective actions are closed; partner with command center teams for monitoring and escalation coordination.
4+ years of Systems Engineering, Technology Architecture, or equivalent experience.
Experience with major incident triage, monitoring tools, and escalation frameworks is required.
Experience working in financial services or large regulated enterprises is preferred but not mandatory.
Work Experience Required: Minimum 4 years; Notice Period: Not explicitly mentioned in the JD.
Experienced in leading customer-impacting and regulatory-sensitive incidents in a high-pressure 24x7 environment.
Strong skills in executive communication, stakeholder management, decision-making, and facilitation during crisis situations.
Familiarity with IT service management tools (e.g., ServiceNow), monitoring and dashboard tools (Grafana, Splunk, Power BI), and cloud technologies; capable of working within Agile teams.