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Tier-1 employer, metro Gurgaon location, and generalist sales-operations role increase qualified applicant density.
Skills like ERP, order management, and helpdesk are widely transferable across industries.
Explicit 0–2 years, SLA and process compliance create moderate filtering on experience and operational skills.
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Provide frontline operational and business support for Capital Equipment helpdesk across APAC, managing inquiries and case resolution.
Coordinate issue resolution with Commercial, Finance, Supply Chain, and Sales Operations while maintaining process compliance and operational documentation.
Identify recurring issues and contribute to process improvement, SOP updates, and knowledge management initiatives.
Bachelor’s degree in Business, Commerce, Finance, Supply Chain, Engineering, Life Sciences, or related field.
0-2 years of experience in Customer Service, Operations, Helpdesk, Shared Services, Order Management, or Sales Operations.
Fluent in English, both verbal and written.
Must be available to work a fixed Wednesday-Sunday schedule with Saturday and Sunday as regular working days.
Experience or exposure in a shared service center or operations support environment with service delivery standards.
Familiarity with ERP, CRM, or ticketing systems such as SAP, Oracle, JDE, Salesforce, or ServiceNow is preferred.
Comfortable working in a regional/global service delivery model supporting APAC stakeholders with strong attention to detail and ownership of work.