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Niche payments skill lowers applicant density but mid-level metro analyst role increases competition.
Strong India-specific payments, NPCI/RBI and dispute expertise limits cross-industry transferability.
Explicit 2–3 years plus mandatory India payments/NPCI experience and regulated compliance increases filter strictness.
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Own end-to-end monitoring and escalation of payment issues across UPI, cards, net banking, and wallets in the India market.
Manage dispute, chargeback evidence review, and timely resolution adhering to RBI and NPCI regulations to minimize financial risk.
Serve as primary contact for Indian banks, PSPs, and NPCI/RBI-related matters ensuring payment stability and regulatory compliance.
2–3 years experience in payment operations, fintech, banking, or similar in the India market.
Working knowledge of Indian payment systems: UPI, IMPS, NEFT/RTGS, cards (Visa, Mastercard, RuPay), net banking, and digital wallets.
Familiarity with NPCI dispute processes (UDIR) and RBI turnaround times.
Proficiency in Excel/Google Sheets and data analysis; ability to manage dashboards and use AI tools for operations.
Experienced in India’s fast-evolving regulated payment landscape with operational ownership of payment stability and compliance.
Capable of handling multiple operational tasks under strict timelines with strong accountability and attention to detail.
Comfortable interfacing with banks, PSPs, regulators (RBI/NPCI), and cross-functional teams to resolve complex payment issues.