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Mid-level backend SDE title, metro location, and generalist appeal drive high competition.
Requires CCaaS, SIP/WebRTC and telecom integration expertise, limiting cross-industry transferability.
Mandatory telecom protocols, Java/Golang, and explicit 2+ years create high shortlisting strictness.
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Drive technical discovery and feasibility studies for Customer CCaaS integration.
Design, develop, test, and deploy CCaaS integration components including building Proof-Of-Concept.
Handle customer escalations, live troubleshooting, and collaborate cross-functionally for technical clarity and feature ideation.
Minimum 2 years experience in building large-scale products.
Proficient in Java or Golang programming languages.
Experience with telecom protocols such as SIP/SDP, RTP and technologies like SIPREC, REST API, WebSockets, WebRTC, gRPC.
Knowledge of at least one SQL or NoSQL database (Postgres, MongoDB, Cassandra, Redis).
Experienced working with high-scale backend systems involving real-time communication protocols and integrations.
Capable of independently handling client technical discussions and complex problem-solving including live customer support.
Comfortable navigating fast-paced environments and collaborating with cross-functional teams including product and customer success.