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Tier-1 employer, Bangalore metro and mid-level experience increase competition despite telecom specialization.
Highly telecom-specific protocols and network operations limit cross-industry transferability.
Explicit 2+ years, mandatory telecom/domain expertise, and required protocol/tool knowledge.
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Proactively monitor and resolve mobile network faults impacting Vodafone customers, managing incidents end-to-end to ensure service restoration and minimize impact.
Collaborate with second-line technical teams, engineering, and external vendors to troubleshoot and resolve complex mobile service assurance issues across Vodafone’s GSM, LTE, 5G networks and VodafoneThree integration.
Maintain incident ownership, ensure compliance with SLAs, update fault management systems, and contribute to continuous improvement of operational processes and service quality.
Minimum 2 years experience in telecommunications, network operations, service assurance, or related technical roles.
Strong understanding of mobile network technologies including GSM, LTE, and 5G across RAN and Core domains (eNodeB/gNodeB, MME/AMF, SGW/PGW/UPF, IMS).
Experience using fault and ticket management tools such as NETSCOUT, Mycom, Remedy, Netcool or equivalents.
Work Experience Required: 2+ years in telecommunications or network operations environment. Notice period: Not explicitly mentioned in the JD.
Experienced in fault and incident management in SLA-driven, customer-impacting mobile network environments with a focus on proactive monitoring and rapid service restoration.
Skilled in troubleshooting mobile network signalling, protocols, and interfaces across multi-vendor GSM/4G/5G networks and integrating complex telecom systems.
Capable of managing multiple incidents independently in a fast-paced environment while collaborating effectively with technical teams and external partners for resolution.