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High competition due to Tier-1 brand, mid-level experience requirement, metro location, and broad, generalist incident management skills.
Medium because incident management skills transfer across industries, though financial services and regulatory context increases specificity.
High due to explicit 5+ years, ITIL/ITSM expectations, incident commander responsibilities, and regulated environment preference.
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Lead major incident management for high-impact technology outages from identification through restoration, serving as primary Incident Commander.
Coordinate cross-functional technical teams, vendors, and stakeholders via incident bridge calls ensuring timely resolution and communication.
Drive continuous improvement through incident trend analysis, post-incident reviews, and enhancement of major incident management processes.
5+ years of Systems Engineering, Technology Architecture, or equivalent experience.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Experience with major incident management, including escalation frameworks and command center operations.
Work Experience Required: At least 5 years in relevant systems engineering and incident management domains.
Experienced in leading customer-impacting and regulatory-sensitive major incidents in large, regulated enterprises or financial services.
Strong technical and stakeholder communication skills, capable of managing high-pressure incident calls involving multiple technical domains and senior leadership.
Skilled in ITIL Incident Management principles, with ability to mentor junior team members and improve operational incident processes.