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Vodafone brand and Bangalore location increase applicant density, but role's telecom specialization moderates competition.
Strong telecom signalling, RAN/Core and fault-management focus limits cross-industry portability.
Explicit 2+ years telecom experience and domain-specific tools/protocols make filters strict.
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Proactively monitor and investigate mobile network service alarms to minimize customer impact and manage incidents end-to-end within Vodafone's mobile service assurance team.
Ownership of fault diagnosis, incident prioritization, escalation, resolution tracking, and driving rapid service restoration activities.
Collaborate with engineering teams, external vendors, and multi-vendor network environments, contributing to continuous improvement and operational excellence in service assurance.
Minimum 2 years of experience in telecommunications, network operations, or service assurance environments.
Strong knowledge of GSM, LTE, and 5G mobile network technologies including RAN and Core domains (eNodeB/gNodeB, MME/AMF, SGW/PGW/UPF, IMS).
Experience with fault and ticket management tools such as NETSCOUT, Mycom, Remedy, Netcool, or equivalents.
Work Experience Required: Minimum 2 years in relevant technical roles. Notice period: Not explicitly mentioned in the JD.
Operationally experienced in mobile network fault management and incident lifecycle handling within SLA-driven environments, comfortable managing multiple concurrent incidents.
Technically proficient with hands-on understanding of mobile network signalling protocols and architectures across 4G and 5G including Single Packet Core and integration landscapes.
Collaborative with cross-functional teams and external vendors to resolve complex issues and drive service restoration with consistent operational documentation and knowledge sharing.