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Tier-1 brand, metro location, and mid-level experience increase applicant density despite telecom specialization.
Telecom-specific RAN/Core and signalling expertise limits transferability across industries.
Mandatory telecom protocols, GSM/LTE/5G and fault-management tool experience make filters fairly strict.
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Monitor and manage mobile service alarms and incidents to minimize customer impact in Vodafone’s mobile network.
Own end-to-end incident management including diagnosis, escalation, resolution tracking, and service restoration activities.
Collaborate with engineering teams, external vendors, and support continuous improvement initiatives in service assurance and fault management.
Minimum 2 years of experience in telecommunications, network operations, or service assurance.
Strong understanding of GSM, LTE, and 5G mobile network technologies and architecture (RAN and Core).
Experience with fault and ticket management tools such as NETSCOUT, Mycom, Remedy, Netcool, or equivalents.
Work Experience Required: Minimum 2+ years in relevant telecom operations environment.
Experienced in managing multiple incidents in SLA-driven, ticket-based operational environments with a focus on fault management and service restoration.
Technical capability to analyze and troubleshoot mobile network issues across multiple domains including RAN, Core, and IMS.
Ability to work collaboratively across technical teams and external partners to resolve complex network faults and improve service quality.