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Metro location, broad ServiceNow+AI skillset, and known global brand increase competition.
Strong ServiceNow platform emphasis and enterprise AI integration make cross-industry transferability limited.
Specialized ServiceNow and AI expertise required despite no explicit years or mandatory certifications.
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Design and own holistic ServiceNow architecture integrating AI capabilities (Now Assist, GenAI, Predictive Intelligence) to enhance automation and user experience.
Translate business needs into functional and technical ServiceNow requirements ensuring security, scalability, compliance, and platform standards.
Collaborate with cross-functional teams to deliver integrated, scalable AI-enabled ServiceNow solutions and improve DevOps delivery processes.
Completed degree in computer science, business informatics, engineering, or comparable qualification.
Extensive professional experience as a ServiceNow Solution Architect, Application Specialist, Business Analyst, or similar role in a global enterprise environment.
Proven expertise in ServiceNow platform architecture, AI capabilities, integrations, and lifecycle management.
Work Experience Required: Extensive experience as mentioned above. Notice period: Not explicitly mentioned in the JD.
Experience operating within agile or hybrid delivery models with strong ownership and stakeholder management skills.
Deep practical knowledge of ServiceNow AI features including Now Assist, GenAI, Virtual Agent, and automation use cases.
Capable of defining responsible AI usage aligned with governance, data privacy, and ethical standards in large enterprises.