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Strong employer brand and metro location balanced by senior, specialized leadership requirements reduce applicant density.
Requires deep SaaS customer-success leadership and C-suite engagement, making industry-specific experience critical.
Explicit 15+ years and required enterprise SaaS leadership and team management create high filtering strictness.
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Lead and mentor a geographically dispersed Customer Success team in India, focusing on building a culture of accountability and high performance.
Own and drive the delivery, adoption, renewals, and growth of the Signature Success Plan for strategic customers in Southeast Asia.
Partner with C-level executives and cross-functional teams to shape strategic account plans, ensure customer alignment, and execute regional growth strategies.
15+ years in customer-facing leadership roles with at least 5 years managing large, geographically dispersed Customer Success or Services teams in enterprise SaaS/cloud technology.
Strong working knowledge of the Salesforce platform and its business value across Sales, Service, and Industry Clouds.
Experience with strategic account management, renewals, expansions, and executive relationship building.
Work Experience Required: 15+ years; Notice Period: Not explicitly mentioned in the JD.
Experienced executive with a proven track record leading complex customer success operations in high-growth, enterprise SaaS environments.
Strong commercial acumen with ability to align customer success initiatives directly to revenue and business outcomes.
Operates effectively in cross-functional, matrixed environments influencing senior stakeholders including C-suite executives.