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Mid-level generalist collections role with common skillset and mid-experience, moderate competition.
Collections skills generally transferable, but US healthcare billing and night-shift needs add moderate specificity.
Mandatory 5 years, US multinational experience and strong English/night-shift requirements tighten shortlisting.
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Own the end-to-end process of accounts receivable, including preparation, posting, verification, and recording of customer invoices and payments.
Drive collections efforts by initiating contact on past-due accounts following defined US team escalation processes, resolving disputes and issues related to invoices and payments.
Maintain and build effective relationships with customers and internal stakeholders to ensure completeness and accuracy of collections transactions.
Minimum 5 years experience in collection or accounts receivable role with a multinational or US organization.
High School Diploma or GED required; 4-year college degree preferred.
Must be fluent in US English, both written and verbal.
Must be located in Vadodara, India and able to work onsite in a night shift 6:30pm-3:30am IST, 5 days/week.
Experienced in working independently, managing time effectively across multiple time zones with minimal supervision.
Comfortable having difficult conversations and conflict resolution in a customer-facing collections environment.
Familiarity with ERP systems, preferably Sage/Intacct, and strong accounting and analytical aptitude.