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Mid-level, generalist IT service role in metro Chennai with known brand and standard skill requirements.
Service management skills are transferable, but finance/planning analytics domain knowledge increases industry specificity.
Explicit 3–5 years and IT service management/domain experience required but no strict certifications mandated.
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Manage application support and ensure operational continuity for planning and analytics IT services within IT Finance Process Domain.
Drive continuous improvement, service quality, and compliance in collaboration with business stakeholders, vendors, and IT teams.
Coordinate incident, problem, and change management to minimize business impact and support governance and roadmap alignment.
Bachelor’s or Master’s degree in IT, finance, business, economics or related field, or equivalent experience.
3-5 years relevant experience in IT application support, service management, solution development, or business application ownership.
Familiarity with ITIL service management processes (incident, problem, change, knowledge, configuration management).
Fluent written and spoken English.
Experienced in supporting finance, planning, analytics, or reporting business-critical IT applications.
Skilled in stakeholder collaboration across business, vendors, and cross-functional IT teams in a global environment.
Able to contribute to service lifecycle management, continuous improvement, and governance/compliance in IT service operations.