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Remote, popular CSM title, mid-level (3+ years), and a large global employer increase competition.
Role requires SaaS/customer-success experience and recurring-revenue understanding, making industry transferability moderate.
Mandatory 3+ years in customer success and SaaS experience plus communication requirements create moderately strict filters.
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Manage customer relationships within a portfolio of several hundred SMB accounts with $5k-150k annual spend to drive retention and growth.
Collaborate with Training and Onboarding teams to ensure smooth onboarding and accelerate customer time to value.
Act as customer advocate by collecting feedback, minimizing churn, supporting renewals, and enabling upsell/cross-sell opportunities.
3+ years experience in a customer success role.
Recent experience in the software industry is mandatory; cloud and kitchen/bath domain experience is a plus.
Professional proficiency in English, with excellent verbal and written communication skills.
Work Experience Required: 3+ years in customer success; Notice period: Not explicitly mentioned in the JD.
Experienced in managing diverse SMB portfolios with ability to tailor engagement approaches per client needs.
Skilled in driving technology adoption and understanding customer concerns within SaaS recurring revenue models.
Able to collaborate cross-functionally with Sales, Product, Marketing, and Services teams to influence customer success outcomes.