Back
Tier-1 brand, metro location, mid-level generalist DevOps title, and broad skillset drive high competition.
Core incident management and systems operations skills transfer across industries, though banking/regulatory preference increases specificity.
Explicit 5+ years requirement plus regulated banking and incident-management expectations make screening moderately strict.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead primary incident commander role for Major Incidents (P1/P2), managing from identification through resolution and closure.
Facilitate and control incident bridge calls involving multiple technical teams, vendors, and stakeholders to drive timely resolution and restoration.
Develop and improve Major Incident Management processes, lead post-incident reviews, trend analysis, and mentor junior incident managers.
Minimum 5+ years of experience in Systems Engineering or Technology Architecture or equivalent.
Must have 5+ years experience in Major Incident Management, Production Support, or IT Service Management.
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
Experience working with ServiceNow or equivalent ITSM platforms is required.
Proven ability to lead and coordinate cross-functional technical teams and vendors during high-pressure, customer-impacting incident events in large regulated environments.
Strong expertise in ITIL Incident Management practices, executive communication, and stakeholder management including senior leadership interaction.
Experienced in operationalizing improvements through incident trend analysis and process governance enhancement.