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Tier-1 brand, metro location, mid-level generalist devops title, and 4+ years requirement increase candidate density.
Regulated financial services and major-incident expertise limit transferability, increasing domain specificity.
Explicit 4+ years plus mandatory major-incident, tooling, and 24x7 experience creates high shortlisting rigidity.
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Lead major incident management as primary incident commander including facilitation of bridge calls and coordination of cross-functional technology teams for rapid resolution.
Make technical decisions on system changes, enhancements, and incident responses with consultation of engineering teams and senior management.
Maintain real-time incident documentation and lead post-incident reviews to identify and track corrective actions ensuring accountability and continuous improvement.
4+ years of Systems Engineering, Technology Architecture experience or equivalent.
Experience in Major Incident Management, Production Support, or IT Service Management with strong incident triage and escalation skills.
Strong verbal and written communication skills including executive communication and stakeholder management.
Knowledge of Service Now or equivalent, experience with Windows/Linux server OS, network routing, and cloud technologies.
Experienced in leading customer-impacting, regulatory-sensitive incidents in financial services or large regulated enterprises.
Skilled in operating in 24x7 high-pressure environments with ability to coordinate multiple technical teams and escalate appropriately.
Familiar with data analysis and dashboard tools (Power BI, Grafana, Splunk) and Agile team environments.