Back
Remote posting but senior ITIL specialization reduces pool, yielding moderate competition.
ITSM process and ITIL skills transfer across industries but enterprise tooling knowledge matters.
Requires 8+ years, 5+ years leading processes, and ITIL v4 certification, enforcing strict filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead and govern Incident, Problem, and Change Management processes aligned with ITIL v4, focusing on service stability and business outcomes.
Own operational leadership for Major Incident Management including lifecycle coordination, stakeholder communication, and continual improvement.
Develop and enforce ITSM governance frameworks, performance metrics, reporting dashboards, and collaborate cross-functionally to drive process maturity.
Bachelor's degree in IT, Business, Engineering, or related field; equivalent experience considered.
Minimum 8 years of IT Service Management experience with at least 5 years leading Incident, Problem, and Change Management.
Mandatory ITIL v4 Foundation certification; advanced ITIL certifications preferred.
Experience facilitating Major Incident Management and Change Governance in enterprise environments.
Experienced in operational leadership roles governing ITSM processes in large enterprise settings.
Strong expertise with ITIL v4 best practices and demonstrated ability in continual service improvement and governance frameworks.
Familiarity with enterprise ITSM platforms (e.g., BMC Helix, ServiceNow) and capable of driving analytics and executive reporting.