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Strong Tier-1 brand and metro location increase competition, but seniority and niche GWFO focus reduce applicant density.
Medium because forecasting, SQL and Python skills transfer across industries, though GWFO and banking domain knowledge is preferred.
High due to explicit 8+ years requirement, mandatory SQL/Python and domain expertise, governance and leadership expectations.
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Own forecasting and capacity planning for Global Workforce Optimization across inbound/outbound call and back-office process volumes.
Design, develop, and maintain complex analytics solutions and deliver actionable insights for business performance improvement and decision making.
Provide technical leadership and mentorship to junior team members while managing stakeholder relationships and ensuring project governance and compliance.
Minimum 8+ years of relevant domain experience.
Proficiency in database management systems (e.g., EDW, EAP, SQL Server, Oracle) and data analysis tools (e.g., SQL, Python); AI experience required; visualization tools like Tableau are a plus.
Minimum 5 years of experience mentoring juniors and independently driving complex projects.
Work locations include Gurgaon, Bangalore, or Chennai, India.
Experienced in business analytics within banking domain with strong understanding of banking operations and products.
Demonstrated ability to lead analytics projects from inception to completion with stakeholder management at various levels including senior leadership.
Operates with strong technical expertise in data analysis and solution design, and capable of mentoring a team while driving change and innovation within a global operations environment.