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Mid-level, generalist operations role with broad skills and common title increases candidate competition.
Requires IT service-delivery and SLA experience, making industry transferability moderately constrained.
Explicit 4+ years leadership plus IT service-delivery and SLA requirements impose moderate filtering.
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Plan, develop, and evaluate client programs including operational metrics and reporting to IT leadership.
Manage budget status and financial measures, staffing including supervision, performance evaluations, and training compliance.
Lead client communication including quarterly business reviews, change order requests, and maintaining up-to-date documentation and service level agreements.
HS Diploma or GED minimum; Bachelor's degree in Business, Communications, IT or related field preferred.
4+ years leadership experience in IT service delivery and logistics management.
Experience in client service management, analytics, strategic thinking, negotiations, and operations within technical environments.
Knowledge of SLA achievement, technical training program development, and successful project management.
Experienced leader capable of managing IT operations with a strategic and analytical mindset.
Proven ability to improve processes and drive innovation around tools and workflows to enhance customer experience.
Comfortable managing multi-level operations data and maintaining relationships across business teams and clients.