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Medium competition due to known employer and generalist senior operations role attracting experienced applicants.
Medium — leadership skills transferable but process, compliance, and partner-specific experience important.
High due to leadership responsibility, transformation deliverables, and stakeholder management requirements.
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Own end-to-end delivery and operational stability of back-office functions ensuring adherence to SLAs, KPIs, and compliance requirements.
Lead process improvements through Lean, Six Sigma, automation, and cross-functional collaboration to achieve measurable outcomes like FTE savings and reduced cycle times.
Manage senior stakeholders and clients by presenting performance insights, driving partnership execution, and overseeing risk mitigation and governance activities.
Graduate degree mandatory.
Experience Required: Not explicitly mentioned in the JD.
Must ensure compliance within partnership contracts and regulatory frameworks including Legal, ISG, Finance, and Marketing.
Not explicitly mentioned: Notice period, specific domain or technical skill mandates.
Experienced leader with proven ability managing multi-process back-office operations and leading continuous improvement initiatives using Lean or Six Sigma.
Skilled in stakeholder management at senior levels and driving collaboration between internal teams and external partners.
Track record in operational risk management, talent development, and executing large-scale transformation or partnership strategies.