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Medium: well-known employer and generalist early-career operations role attract moderate applicant density.
Medium: workforce management skills transfer across industries, though healthcare experience is beneficial.
Medium: explicit 1-3 years requirement plus specific WFM and telephony tool skills.
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Oversee real-time operations focusing on meeting service level agreements and optimizing workforce productivity.
Manage workload distribution, adherence monitoring, and resource allocation in partnership with Operations to ensure efficient utilization and SLA achievement.
Develop and maintain operational dashboards and reports to deliver actionable workforce insights and performance metrics to stakeholders.
Bachelor's degree in Business Administration, Finance, or equivalent.
1 to 3 years of operational planning experience including scheduling and forecasting.
Proficient in Microsoft Office, especially Excel; MS Access and WFM software knowledge preferred.
Healthcare real-time monitoring experience and familiarity with phone systems like Avaya or Cisco is beneficial but not mandatory.
Experienced in real-time management within operational planning environments, preferably in healthcare or similar domains.
Able to analyze complex data trends, communicate insights effectively to multi-level stakeholders, and drive real-time problem resolution.
Comfortable working collaboratively across functions including Operations and Finance to forecast capacity and manage resources in fast-paced settings.