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Strong employer brand, metro location, and generalist senior program title increase candidate competition moderately.
Program management skills broadly transferable, but beta and cybersecurity domain experience increases specialization.
Explicit 8+ years requirement plus mandatory beta program and release experience creates strict filters.
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Define, operate, and continuously improve Arctic Wolf's customer-facing Beta Program to validate new products prior to General Availability.
Own beta program governance, participant recruitment, feedback management, success measurement, and executive communications to ensure actionable product validation and positive customer experience.
Serve as executive authority on release readiness recommendations (Go, No-Go) and lead cross-functional coordination among Product, Engineering, Customer Success, Legal, and other teams for successful beta execution.
8+ years experience in Program Management, Product Operations, Customer Success, Product Management, or related fields.
5+ years managing customer-facing software deployments, pilots, beta programs, or release programs within SaaS or cybersecurity environments.
Bachelor's degree in Business, Technology, Computer Science, Engineering, or related field.
Experience managing at least ten enterprise-scale beta or early access programs and presenting outcomes to executive leadership.
Experienced in leading complex, cross-functional beta programs aligned with product strategy and organizational objectives.
Data-driven operator leveraging quantitative and qualitative customer feedback to influence product strategy and release decisions.
Skilled at building strategic customer advisory relationships and advocating for customer-centric innovation in SaaS or cybersecurity contexts.