Back
Metro location and generalist early-career IT support role increase candidate density.
Core IT support skills (OS, networking, ticketing) are highly transferable across industries.
Explicit 1-2 years requirement plus mandatory OS, ITSM and troubleshooting skills create moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide second-line technical support by troubleshooting and resolving complex software, hardware, network, and system issues escalated from L1 support.
Assist in system configuration, deployment, and installation of IT assets to meet organizational technical standards.
Perform root cause analysis of recurring issues, escalate critical problems to L3 teams, and maintain detailed incident documentation using ITSM tools like ServiceNow or JIRA.
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
1-2 years of experience in IT support, troubleshooting, or similar technical roles.
Strong knowledge of Windows, macOS, Linux operating systems and IT service management platforms such as ServiceNow or JIRA.
Ability to communicate technical concepts effectively across technical and non-technical users.
Experience working in structured IT support environments with clear escalation workflows and ticket management.
Demonstrated capability in incident resolution and performing methodical root cause analysis.
Familiarity with remote support tools, basic networking concepts, and cloud-based application support.