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Tier-1 brand, metro location, generalist account role, and broad skill requirements increase applicant competition.
Highly industry-specific airline IT domain reduces transferability across industries.
Requires domain-specific airline IT expertise and strategic account management, raising candidate filtering rigor.
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Owns end-to-end customer success and service delivery for strategic airline customers, including operational stability and transformation initiatives.
Acts as executive-facing representative managing complex service governance, escalations, and strategic customer engagement.
Leads cross-functional collaboration to influence prioritization, investments, and roadmap impacting long-term customer outcomes.
Extensive experience in Airline IT or Shopping/Pricing domain.
Proven success managing strategic airline customer and executive stakeholder relationships.
Bachelor's degree in Computer Science, Business Administration, Finance, or related discipline.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in leading complex, high-impact customer environments with accountability for operational transformation.
Skilled in executive engagement, influencing cross-organizational decisions, and leading critical escalations.
Demonstrates leadership beyond immediate account scope including mentoring and driving strategic growth.