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Brand recognition, generic account title, metro location, and broad skillset amplify competition.
Requires Airline IT domain expertise, limiting cross-industry transferability.
Requires airline IT domain experience and proven service-delivery/account management, so moderate filtering.
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Manage service delivery and operational excellence for medium to large airline IT customer accounts.
Act as the primary customer contact, owning incident management, escalations, service governance, and KPI achievement.
Collaborate cross-functionally to drive continuous service improvement and meet customer business and operational objectives.
Experience in customer-facing roles within Airline IT or Shopping/Pricing domain.
Proven skills in service delivery management, operational governance, and handling escalations.
Bachelor's degree in Computer Science, Business Administration, Finance, or related field.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing day-to-day operational performance and customer relationships in airline IT environment.
Skilled in driving service performance metrics, backlog accountability, and operational reviews with senior stakeholders.
Strong analytical and problem-solving capabilities supporting strategic initiatives alongside operational excellence.