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Niche ServiceNow skills but senior role and metro location create moderate competition.
ServiceNow platform expertise and certifications limit cross-industry transferability.
Explicit 8+ years, ServiceNow certifications, and specialized platform integrations make filters stringent.
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Lead support and implementation of ServiceNow solutions across Cubic Transportation Systems (CTS).
Act as ServiceNow SME providing technical guidance and integrating ServiceNow with other/legacy CTS systems.
Design system functionality, configure and maintain ServiceNow ensuring governance compliance, support internal customers and deliver user training.
Bachelor’s degree in Computer Science or relevant discipline.
8+ years of experience in ServiceNow analysis, configuration, development, and solution delivery.
Experience with full lifecycle ServiceNow implementations and ITSM, CMDB, CSDM, ITAM, FSM, ITOM, HRSD, Performance Analytics desired.
Certifications preferred: ITIL, ServiceNow System Administrator, ServiceNow Implementation Specialist.
Experienced in leading ServiceNow projects with strong expertise in scripting (JavaScript, Jelly), Service Portals (HTML, CSS, AngularJS), workflows, and integrations (SOAP, REST).
Skilled in Agile (Scrum) environments and capable of detailed documentation for technical and non-technical audiences.
Able to mentor teams, liaise with stakeholders, and provide effective troubleshooting and problem resolution within complex enterprise environments.