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Mid-level generalist customer success role with common tool requirements and moderate brand signal.
Customer success skills are transferable, but technical/AI/cloud experience increases role specificity.
Explicit years, domain experience, and Salesforce/Jira requirements produce moderate filtering for candidates.
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Own and manage complex AI, data, and cloud technology service delivery for multiple managed service accounts, ensuring client satisfaction and contractual compliance.
Lead all customer-facing engagements including status meetings, project updates, risk escalation, and operational leadership of delivery teams.
Develop and execute long-term account strategies to drive client renewals, expansion, and uncover new opportunities within the accounts.
3-5+ years in account management, project management, operations, or similar roles handling complex technical projects.
Bachelor's degree in business administration, computer science, or related field.
Proficiency with tools such as Jira, Salesforce, Confluence, Excel or Google Sheets, and presentation tools like PowerPoint or Google Slides.
Work Experience Required: 3-5+ years managing enterprise client engagements and technical delivery.
Experienced managing multi-stakeholder enterprise accounts in technical or cloud/AI-driven environments with responsibility for service delivery and client relationship management.
Skilled collaborator who can work across internal teams including technical, sales, and management to align delivery with client goals.
Data-driven and detail-oriented with strong organizational and communication skills to drive high-quality outcomes in a dynamic environment.