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Tier-1 brand, mid-level generalist operations role in Mumbai with BPO scope increases candidate competition.
Role requires vendor master, S2P and BPO experience so moderately transferable across industries.
Requires specific vendor master, BPO, SLA and SOX experience so moderately strict on domain experience.
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Own end-to-end daily operations of vendor master data processes including creation, updates, and issue resolution, ensuring compliance with Standard Operating Procedures and SLAs.
Manage performance of BPO service providers and supplier portal (HICX), including governance, reporting, and continuous improvement of service delivery.
Act as escalation point for operational issues, coordinate with cross-functional stakeholders, and deliver regular performance reports and dashboards to leadership.
Experience in operations management within shared services or BPO environments managing external providers against SLAs and KPIs.
Knowledge of vendor master data or Source to Pay (S2P) processes, compliance and controls (SOX preferred).
Strong communication, analytical, and problem-solving skills; ability to manage escalations and stakeholder coordination.
Work Experience Required: Not explicitly mentioned in the JD; No relocation support available.
Experienced in managing vendor master or procurement operations within a global matrixed organization, accustomed to working with BPO partners and supplier portals like HICX.
Proven track record in operational analytics, performance reporting, and driving continuous process improvements.
Comfortable managing complex escalations and balancing tactical firefighting with strategic operational oversight.