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Mid-level popular SRE/support title in Bangalore with broad Linux/storage requirements and a recognized enterprise brand.
Strong storage and virtualization emphasis reduces cross-industry transferability despite broadly transferable Linux and networking skills.
Explicit 3-12 years plus mandatory Linux, storage, and virtualization expertise makes screening stringent.
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Provide timely resolution and technical troubleshooting for Cohesity customers' issues within storage, networking, and virtualization environments.
Work closely with engineering and account management teams and mentor other engineers to enhance support quality.
Develop and maintain self-service solutions and knowledge base articles to improve future incident handling.
3-12 years of experience in storage, networking, and virtualization environments.
Strong Linux administration skills and expertise with debugging utilities such as systemtap, tcpdump, ftrace, strace, wireshark, gdb, and crash.
Experience with remote file access protocols like NFS and SMB (CIFS) and storage concepts including virtualization and data protection (VMware, CommVault, Symantec, EMC, NetApp).
Work Experience Required: 3-12 years; Location: Must be located near or willing to relocate to nearby office with 2-3 days onsite weekly.
Experienced in complex storage and virtualization troubleshooting with demonstrated Linux technical depth.
Able to leverage AI tools to optimize workflows and support decision-making in technical support.
Comfortable working in a collaborative support environment with responsibility for customer satisfaction and knowledge sharing.