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Mid-level, metro location, generalist customer-care/order management role at a known brand increases candidate competition.
Order-to-cash, SAP/EDI and supply chain skills transfer easily across industries.
Explicit 5-7 years and required order-to-cash experience increase screening, while many system skills are preferred not mandatory.
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Own end-to-end processing of complex international surgery orders including entry, invoicing, and corrections using SAP, Salesforce, and EDI.
Lead resolution of order-related disputes and escalations by coordinating with Sales, Logistics, OMS, and Customer Service teams to ensure timely issue resolution.
Drive process improvements in order-to-cash operations by supporting EDI implementations, mentoring junior members, and analyzing order accuracy and efficiency metrics.
Bachelor's Degree or equivalent experience in Business Administration, Supply Chain or related field.
5-7 years of experience in Order Management, Customer Service, or Supply Chain operations.
Experience with Order Management Systems such as SAP, Esker, or EDI is preferred.
Work from office, Monday to Friday, UK shift (12:30 PM to 9:30 PM IST) with flexible shift options.
Experienced in handling high-volume, complex order processing with strong attention to detail and compliance focus.
Capable of leading cross-functional collaboration and managing escalations in a global environment.
Skilled in analytical problem solving and continuous process improvement within order management or supply chain operations.