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Tier-1 brand, mid-level generalist support title, and broad required skills drive high applicant competition.
Requires healthcare domain experience (claims, provider, member), reducing cross-industry transferability.
Multiple mandatory years plus specific monitoring, cloud, and support tool requirements create strict shortlisting filters.
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Support enterprise healthcare applications and production environments with focus on incident management, operational excellence, and service reliability.
Collaborate with business users, development, infrastructure teams, and vendors to ensure seamless application support and regulatory compliance.
Apply AI tools to improve troubleshooting, documentation, automation, and incident resolution effectiveness with minimum 90% weekly usage.
Undergraduate degree or equivalent experience.
Minimum 5 years experience supporting enterprise applications or healthcare platforms; at least 3 years in Application Support, Production Support, Technical Support, or IT Operations.
Experience with healthcare claims, provider, member, enrollment, clinical, pharmacy, or revenue cycle systems.
Hands-on experience with monitoring tools (e.g., Splunk, Dynatrace), incident management tools (e.g., ServiceNow), SQL, Linux/Unix scripting, and cloud platforms like Azure.
Experienced in supporting enterprise healthcare applications with strong knowledge of healthcare business processes and data domains.
Skilled in troubleshooting, root cause analysis, and managing multiple priorities under SLA commitments in large-scale production environments.
Familiar with Agile, CI/CD pipelines, APIs, microservices, and automation including AI-assisted tools in support operations.