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Tier-1 brand, mid-level role in Bangalore, and generalist LMS skills increase applicant competition.
LMS and governance skills transfer across industries but platform-specific experience (SuccessFactors/Degreed) raises sensitivity.
Explicit 5–8 years requirement plus LMS, ServiceNow, and reporting skills create stringent screening filters.
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Manage end-to-end learning administration and operations for enterprise platforms like SuccessFactors Learning, Degreed, and ServiceNow, ensuring data accuracy and compliance.
Own delivery of global learning deployments, including digital content lifecycle management, stakeholder coordination, and escalation handling to meet SLAs and quality standards.
Drive continuous improvement through governance enforcement, operational risk management, and enhancing learner experience using data and feedback insights.
Bachelor’s degree in Business, HR, Learning & Development, Information Systems, or related field, or equivalent experience.
5 - 8 years of experience in Learning Operations, LMS Administration, or Learning Support.
Experience with enterprise learning platforms (e.g., SuccessFactors Learning, Degreed) in a global environment.
Proficiency in Microsoft Office; familiarity with ServiceNow or ticket-based support processes.
Experienced in managing large-scale LMS/LXP operations within global, matrixed organizations, demonstrating strong ownership of delivery and governance.
Skilled in operational excellence including SLA management, quality assurance, and stakeholder communication.
Analytical and detail-oriented with ability to drive process improvements and leverage digital learning trends and analytics for learner-centric solutions.